Resolving your dispute

If you are struggling to resolve complaint with a communications company, for example, fixed line, mobile, broadband internet provider, we may be able to help.

Simply complete the form on the right and we will contact you to let you know if we can help. Remember that this service is free of charge and won’t cost you anything.

Putting things right

If we find that the company in question has not acted within the guidelines, we will recommend a number of actions to put things right.

After discussions with you, we will seek to resolve this matter with your existing provider on your behalf.

Appropriate resolution may include:

– an apology or explanation
– a financial award
– a waiver of any termination fees
– a credit of charges

We may also recommend that the company makes changes to its procedures to ensure that the same thing does not happen to other customers.

We are here to help

It is best to contact us using our online enquiry form.

Alternatively, you can call our contact centre to discuss your complaint.